At Hynvexa, customer satisfaction is our priority.
Return Period
Returns are accepted within 30 days after your order has been delivered.
Return Eligibility
To qualify for a return:
• Items must be unused and unworn
• Items must be in their original packaging
• Proof of purchase is required
Returns that do not meet these requirements may not be accepted.
Non-Returnable Items
• Final sale items
• Gift cards
• Products damaged due to misuse
How to Request a Return
Before returning any item, please contact us:
📧 rae68986@outlook.com
Please include:
• Order number
• Reason for the return
• Photos if the item is damaged, defective, or incorrect
Returns sent without prior authorization may be refused.
Refunds
Once your returned item has been received and inspected:
• Refunds will be issued to your original payment method
• Processing time: 5–10 business days
• Original shipping fees are non-refundable unless the return is due to our error